Monitoring Service Options
At Smart Monitoring we offer 2 levels of service. However they are not set in stone.
If you have any specific requirements, let us know and we will try to accommodate them.
| Service Packages | Service Description |
| Standard | – Activations: we will follow your specific instructions if your alarm activates. – Opens & closes: we will log every time your alarm is turned on or off, and these logs can be accessed (securely) online. – Maintenance: all system and maintenance alarms are followed up as per our in-house standard procedures which can be altered to your specific requirements. |
| Premium | All Standard Features plus: – Thorough night check: we will keep trying to contact you or your staff until your alarm has been set. – Option to choose Open Time or First-In Time: If someone unsets your alarm outside specified times we will act according to your instructions (eg, contact you or staff for a system password, let you know who entered or send a preferred guard to investigate). |
Advanced Features
We also offer advanced features such as text monitoring, realtime web access to logs and we’re adding new features all the time.